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Terms and Conditions

Terms and conditions Brazilian Brows


General
1.1. These general terms and conditions apply to every offer of Brazilian Brows B.V. and to every agreement concluded between Brazilian Brows and consumer. The conditions are accessible to everyone and included on the internet site of Brazilian Brows. On request we will send you a written copy.
1.2. By placing an order you indicate that you agree with the delivery and payment conditions. Brazilian Brows reserves the right to change its delivery and / or payment conditions after the expiry of the term.
1.3. Unless otherwise agreed in writing, the general or specific conditions or stipulations of third parties are not recognized by Brazilian Brows.
1.4. Brazilian Brows guarantees that the delivered product meets the agreement and meets the specifications stated in the offer.

2. Delivery

2.1. Delivery takes place while stocks last.
2.2. Under the rules of distance selling, Brazilian Brows will execute orders at least within 30 days, unless a different delivery period has been agreed. If delivery within 30 days or otherwise agreed delivery time is not possible (because the order is not in stock or no longer available), or there is a delay for other reasons, or an order can not or only partially be executed, then the consumer will receive within 1 month after placing the order message and in that case he has the right to cancel the order without costs and notice of default.
2.3. The delivery obligation of Brazilian Brows will, subject to proof to the contrary, be met as soon as the items delivered by Brazilian Brows have been offered to the customer once. In the case of home delivery, the report of the carrier, which implies the refusal of acceptance, serves as full proof of the delivery offer.
2.4. All terms mentioned on the internet site are indicative. No rights can therefore be derived from the aforementioned terms.

2.5. The buyer himself is responsible for passing on the correct details when placing an order.

3. Prices

3.1. Prices are not increased within the duration of the offer, unless legal measures make this necessary or if the manufacturer makes interim price increases.
3.2. All prices on the site are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors.
3.3. All prices on the site are in Euros and exclude 21% VAT.

4. Visibility period / right of withdrawal

4.1. If there is a consumer purchase, in accordance with the Distance Selling Act (Section 7: 5 Dutch Civil Code), the customer has the right to return (part of) the delivered goods within a period of 14 days without giving any reason. This period starts at the moment the ordered items are delivered. The customer is obliged, before proceeding to return, within the period of 14 days after receipt in writing to notify Brazilian Brows and return the articles.

 

The dissolution of the purchase must be done by means of the return form that can be found under the heading Return. The product must be returned unused and unopened (well packaged). In case of dissolution, the entrepreneur will refund the amount that the consumer has paid as soon as possible but no later than 14 days after termination. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer. If the customer has not made use of the statutory return right within the period of 14 days after receipt, the purchase is a fact.

During the reflection period, the consumer will handle the product and packaging carefully. He will only unpack or use the product to the extent necessary to assess the nature, characteristics and operation of the product. If he makes use of his right of withdrawal, he will return the product within 14 days after revocation to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

The consumer is only liable for the value reduction of the product that is the result of a way of handling the product that goes further than allowed in the previous paragraph.

The customer must prove that the delivered goods have been returned on time, for example by means of proof of mail delivery. Return of the goods must take place in the original packaging (including accessories and accompanying documentation) and in new condition. If the items have been used, encumbered or damaged in any way, Brazilian Brows reserves the right to charge depreciation. With due observance of what has been stipulated in the previous sentence, Brazilian Brows will wear within 14 days after good receipt of the return shipment or 14 days after proof of return (the shipping certificate must explicitly state the contents of the return shipment), ensure reimbursement . Upon return of the entire purchase, the full purchase price including any calculated shipping and / or payment costs will be refunded to the customer. When returning only a part of the received purchases, only the purchase value of the returned items is refunded. Additional costs as a result of a more expensive shipping method than the cheapest standard delivery will never be refunded.
The return of the delivered goods is entirely at the expense and risk of the buyer.

4.2. The right of withdrawal does not apply to:
- service agreements, after full execution of the service, and only when the execution has begun with the consumer's explicit prior consent and the consumer has declared that he loses his right of withdrawal as soon as the entrepreneur has fully executed the agreement;
- goods or services whose price is subject to fluctuations on the financial market, over which the supplier has no influence and which can occur within the withdrawal period
- goods manufactured according to the consumer's specifications, for example tailor-made products, or which have a clearly personal character
- products whose shelf life has expired within the 14 days cooling-off period (decay).
- sealed products which, for health or hygiene reasons, are not suitable for return and whose seal has been broken after delivery
- Cosmetics products that are open.
- for goods or services which by their nature can not be returned, for example i.v. hygiene or that can quickly deteriorate or age

5. Data management

5.1. If you place an order with Brazilian Brows, your data will be included in the Brazilian Brows customer base. Brazilian Brows adheres to the Personal Records Act and will not provide your details to third parties. See our Privacy Policy.
5.2. Brazilian Brows respects the privacy of the users of the internet site and ensures confidentiality of your personal data.
5.3. Brazilian Brows uses a mailing list in some cases. Each mailing contains instructions to remove yourself from this list.

6. Warranty and conformity

6.1. The entrepreneur warrants that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and / or usability and the legal provisions existing on the date of the conclusion of the agreement. / or government regulations.
6.2. An arrangement offered by the entrepreneur, manufacturer or importer as a guarantee does not affect the rights and claims that the consumer can enforce against the entrepreneur in respect of a shortcoming in the fulfillment of the obligations of the entrepreneur by virtue of the law and / or or the distance contract.
6.3. If it turns out that the delivered item is wrong, inadequate or incomplete, then the customer (before proceeding to return to Brazilian Brows) must report these defects to Brazilian Brows in writing within 2 weeks after discovery of the defect. Return of the items must take place in the original packaging (including accessories and accompanying documentation). Commissioning after detection of failure, damage arising after detection of failure, encumbrance and / or resale after detection of defect, does this right to complain and return completely invalid.
6.4. If complaints from the customer are found to be well-founded by Brazilian Brows, Brazilian Brows will repair or replace the delivered goods at the discretion of the consumer free of charge. Any liability of Brazilian Brows in the event of damage is limited to a maximum of the invoice amount of the items concerned or (at the option of Brazilian Brows) up to the maximum amount covered by Brazilian Brows's liability insurance in the relevant case. Any liability of Brazilian Brows for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect damage or consequential loss or damage due to lost profits.
6.5. Brazilian Brows is not liable for damage caused by intent or equivalent conscious recklessness of non-managerial staff.
6.6. This guarantee does not apply if: A) and as long as the customer is in default towards Brazilian Brows; B) the customer has repaired the delivered goods himself and / or processed or has third parties repaired or processed. C) the delivered goods are exposed to abnormal circumstances or otherwise careless handling or contrary to the instructions of Brazilian Brows and / or instructions on the package have been treated;

7. Offers

7.1. Offers are without engagement, unless otherwise stated in the offer.
7.2. Oral promises are only binding to Brazilian Brows after they have been explicitly confirmed in writing.
7.3. Offers from Brazilian Brows do not automatically apply to repeat orders.
7.4. Brazilian Brows can not be held to its offer if the customer should have understood that the offer, or any part thereof, contained an obvious mistake or error.
7.5. Additions, changes and / or further agreements are only valid if agreed in writing.
7.6. By agreeing to the terms and conditions, the buyer automatically agrees to the promotion terms and conditions associated with the Black Friday Promotion.

8. Agreement

8.1. An agreement between Brazilian Brows and a customer comes about after an order has been assessed by Brazilian Brows for feasibility.
8.2. Brazilian Brows reserves the right to refuse orders or assignments without giving reasons.


9. Images and specifications

9.1. All images; photographs, drawings etc .; inter alia data concerning weights, dimensions, colors, images of labels, etc. on the Brazilian Brows internet site are only approximate, are indicative and can not lead to compensation or dissolution of the agreement.

10. Force majeure

10.1. Brazilian Brows is not liable if and insofar as her obligations can not be fulfilled due to force majeure.
10.2. Force majeure means any strange cause, as well as any circumstance, which should in reason not come at its own risk. Delay or default by our suppliers, disruptions in the Internet, faults in the electricity, malfunctions in e-mail traffic and malfunctions or changes in technology provided by third parties, transport problems, strikes, government measures, delays in the supply, negligence of suppliers and / or manufacturers of Brazilian Brows as well as of auxiliary persons, sickness of personnel, defects in auxiliary or transport equipment are expressly regarded as force majeure.
10.3. In the event of force majeure, Brazilian Brows reserves the right to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the contents of the agreement be amended in such a way that execution remains possible. Under no circumstances is Brazilian Brows obliged to pay any penalty or compensation.
10.4. If Brazilian Brows has already partly fulfilled its obligations on the occurrence of the force majeure, or can only partially fulfill its obligations, it is entitled to invoice the already delivered or the deliverable part separately and the customer is obliged to pay this invoice as if it concerned a separate contract. However, this does not apply if the already delivered or deliverable part does not have an independent value.

11. Liability

11.1. Brazilian Brows is not liable for damage to vehicles or other objects caused by improper use of the products. Before use, read the instructions on the packaging and / or consult our website.

11.2. Brazilian Brows is not liable for the loss of parcels or the wrong delivery of orders, when the customer gives a wrong address when ordering.

12. Reservation of ownership

12.1. Ownership of all items sold and delivered by Brazilian Brows to the buyer remains with Brazilian Brows as long as the customer has not paid the claims of Brazilian Brows under the agreement or earlier or later similar agreements, as long as the customer has performed the work performed or to be performed. has not yet complied with these or similar agreements and as long as the customer has not yet paid Brazilian Brows's claims due to shortcomings in the fulfillment of such obligations, including claims in respect of fines, interest and costs, as referred to in Section 3:92 of the Dutch Civil Code.
12.2. The goods delivered by Brazilian Brows which fall under the retention of title may only be resold within the framework of normal business operations and may never be used as a means of payment.
12.3. The customer is not authorized to pledge the goods falling under the retention of title nor encumber them in any other way.
12.4. The customer already gives unconditional and irrevocable consent to Brazilian Brows or a third party to be appointed by Brazilian Brows, in all cases in which Brazilian Brows wishes to exercise her property rights, to enter all those places where her property will be located and those items there. to bring along.
12.5. If third parties seize goods delivered under retention of title or wish to establish or assert rights on them, the customer is obliged to inform Brazilian Brows of this as soon as reasonably may be expected.
12.6. The customer undertakes to insure the goods delivered under retention of title and to keep them insured against fire, explosion and water damage as well as against theft and to make the policy of this insurance available to Brazilian Brows on first request.

Complaints regulation
1.The entrepreneur has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days, after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
4. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
5. If a complaint is found to be well-founded by the trader, the trader will replace or repair the products at its option or the delivered products free of charge.

14. Applicable law / competent court

14.1. Dutch law applies to all agreements.
14.2. Disputes resulting from an agreement between Brazilian Brows and buyer, which can not be resolved by mutual agreement, shall be heard by the competent court in the district of Middelburg, unless Brazilian Brows prefers to grant the difference to the competent court of the place of residence of Middelburg. to subject the buyer, and with the exception of those disputes that are part of the jurisdiction of the subdistrict court.

15. Resellers

15.1 We reserve the right to refuse customers without having to state a reason for this.

15.2 We reserve the right to withdraw the discount rules at any time.

15.3 Abuse of the trademark gives us the right to terminate direct cooperation.

 

Brazilian Brows

Chamber of Commerce 73950890